Latest from Small Business

Small business: Customer service - James Dobson
James Dobson, designer of Jimmy D and co-founder of Children of Vision, a physical and online clothing boutique carrying a selection local and imported cult fashion labels such as Deadly Ponies, Bernhard Willhelm, Company of Strangers and Jimmy D.

Small business: Customer service - I Love Pies
Maree Glading and business partner, Jessie Stanley, are The lovely little food company, a boutique food business that produces a range of handmade gourmet pies called I Love Pies.

Small business: Customer service - Rob Chemaly
Rob Chemaly, General Manager, Retail, Foodstuffs on what kind of customer service he is looking for from small food businesses.

Small business: Customer service
Of course every small business owner will wax lyrical about how important customer service is to them. I asked the companies featured this week to come up with some specifics so you could all compare it with what you do.

Small Business: Customer service isn't skin deep
One of the biggest bugbears of management consultant Vivianne Bryant, owner of Auckland's Bare Waxing and Skin Centres, is over-familiarity by staff with clients.

Success: Great caterer back on the boil
Chef looks forward to busy summer, after fightback from breast cancer.

Small business: Fast growth - jeweller Benjamin Clark
Benjamin Clark of Benjamin Black Goldsmiths has a contemporary jewellery design studio and workshop based in Nelson and an online business.

Small business: Fast growth - Angus Ogilvie
Angus Ogilvie, Managing Director, Generate Accounting Group on small businesses handling very fast growth.

Small business: Fast growth - Chris Pescott
Chris Pescott, CEO – Perceptive, a market research company that specializes in customer experience research for a NZ and Australian client base.

Juliette Hogan and the business of fashion
Making it doesn’t come easy in the changing world of fashion. With her business about to turn 10, designer Juliette Hogan talks to Zoe Walker about her complex relationship with the industry.

Small business: Fast growth
It seems the main concern for small businesses when they have a big growth spurt is cash flow.

Small Business: Rapid growth - in any language
Rapid growth for a new business is exciting and daunting at the same time.

Expansion is great - just make sure you're ready for it
Being set up from day one as if you were a big, replicable business, as espoused by Michael Gerber in The E-Myth, is a good way to start.

Small business: Remote location no barrier for retailer
Starting a business always comes at a cost, and for Linley Butler it was her orange VW Beetle...

Small business: SMEs hiring staff - Brett Wells
Brett Wells, director of Rockshop, a music business which has 30 stores in New Zealand.

Small business: SMEs hiring staff - Clare Parkes
Clare Parkes, CEO Clarian Human Resources which works with business owners and HR professionals to maximise their people resources through challenge, development and change.

Filmmaker's software start-up funded
A Wellington filmmaker has attracted $600,000 in start-up funding for his cloud-based video sharing software.

Small business: SMEs hiring staff - Paul Robinson
Paul Robinson, Director of recruitment and HR specialists, Randstad.

Small business: SMEs hiring staff - Terri Grace
Terri Grace, shareholder and marketing manager of Global Beauty since 2002.

Small business: SMEs hiring staff - Shona Grundy
Shona Grundy, CEO and co-founder of Trigger Happy.